Lobby Kiosk
Lobby Kiosk
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- Leadership — It's (Much) More than Position April 29, 2010(Editor's note: This post is part of a six-week blog series on how leadership might look in the future.) Walk into any organization and ask people to name a leader and the most frequent response will be the name of the CEO. This conflation of "leader" with "person at the top of the hierarchy has been reinforced by […]
- What Trust Brings to Amazon, Zappos, and USAA April 27, 2010Many companies talk about delivering a superior experience, but few actually do so. How will a business translate a value proposition into action? A great way for companies to demonstrate great customer experience, instead of just to talk about it, is to do something weird, something unexpected, something bold that draws deeply from c […]
- The Abiding Tyranny of the Male Leadership Model — A Manifesto April 27, 2010(Editor's note: This post is the third in a six-week blog series on how leadership might look in the future.) I'm sick of hearing how far we've come. I'm sick of hearing how much better situated we are now than before. I'm sick of hearing how women are closing the gaps (in health outcomes, educational attainme […]
- Leadership — It's (Much) More than Position April 29, 2010